SuiteCRM, a powerful open source solution

What is SuiteCRM?

SuiteCRM has the features of other great CRM's in the market. The big difference: it is an Open Source CRM. There are no licensing fees or maintenance costs. With this tool you will be able to analyze, decide, plan, execute and review the company's business processes. With SuiteCRM the company adds intelligence and order to its services.

What are its outstanding features?

SuiteCRM organizes the company in several areas. Let's take a look at some of its most outstanding utilities:

Detects opportunities and improves sales

SuiteCRM centralizes all the information about potential customers and portfolio. It is a valuable source of data to detect business opportunities. Facilitates procedures, since it allows an efficient control of information.

Manage leads

A lead is a person who has given his or her data to the company. It is a business opportunity. SuiteCRM integrates this data into its database. It keeps them available for marketing actions and for interactions aimed at closing deals.

This software reduces response times to potential customers and, therefore, contributes to their satisfaction. It allows the follow-up of each case and the intervention so that the process towards the purchase operation is smooth. The goal is to transform leads into real customers.

Accounts module

SuiteCRM provides an overview and overview of all company activities, ongoing and historical. It is a useful tool that generates value and detects possibilities for new sales.

Workflow module

This functionality evaluates processes and detects possibilities for automation. As the database grows, this module increases process efficiency, saving time and resources.


SuiteCRM generates real-time reports that enable analysis of the sales pipeline and key actions. It also allows the creation of customized reports.

Invoice module

Allows you to issue invoices to customers.

Other useful modules
  • Errors: records and tracks incidents.
  • Meetings: schedules and records meetings with clients.
  • Calendar and desktop notification: schedules and reminds events.
  • Documents: stores documents.
  • Contracts: useful for managing contracts and renewal dates.
  • Pre-designed templates.
SuiteCRM offers its ASSURED Suite version, created to provide full service to enterprise customers and large organizations. This option, which allows advanced functionalities, is available at a cost.

SuiteCRM: benefits of open source

What is open source good for the enterprise? Let's look at some of the advantages of this free CRM status.
  • SuiteCRM can be used by an unlimited number of people for free. In other words, there is no limit to the number of users, a fact that benefits large teams. Other CRMs charge a license fee per user, but SuiteCRM offers it for free for everyone who needs to work with it.
  • It can be modified according to the company's requirements. As experience is gained in the operation, it is possible to detect limitations or shortcomings. Precisely, open source allows to improve the software; companies and users become more involved in the CRM, because they can adapt it to their needs.
  • Open source SuiteCRM is ideal for times of change like the ones we are living in. Innovation requires adapting tools to the new situation. This open source software lends itself perfectly to this.
What is the price of SuiteCRM?

As we have indicated SuiteCRM has a free version that is installed locally. You can download it from this link.

However, if you need a solution with cloud hosting SuiteCRM offers you three pricing plans:
  • Starter: recommended option for 1-10 users, has 5 GB of storage and weekly copies. Price: £95 per month.
  • Business: for 5-50 users. In this case they offer 40 GB of storage, daily backup and professional support. Fee: £332.50 per month.
  • Premium: plan for 10-150 users. The storage space is 120 GB. Includes daily backups, training and support. Fee: £475 per month.
What do users think?

On the Internet we found a multitude of reviews with an average score of 4.5 out of 5 on Capterra and Softwareadvice; a 4.3/5 on G2 and a score of 4.2 on Getapp.

In general, users highlight the ease of use, value for money and functionalities. On the other hand, there seems to be unanimity in the negative evaluation of the support.

SuiteCRM: final opinion

SuiteCRM is a very effective tool for organizing customer relations and operations. It is scalable and customizable, adaptable to companies of any size. It has modules that can be kept active or deactivated. The main advantage is that it is free and does not limit the number of users. The user support, the e-mail module and the issuance of reports are its weaknesses.

Rating: 8/10

  • It is free. No monthly fees with local installation.
  • Simple design and user-friendly interface.
  • It has a large number of options. Each user chooses which modules to implement.
  • Can be integrated with other systems.
  • The module that generates reports is too limited.
  • It does not have a good response service for questions and support needs.
  • The free version does not have an App for cell phones.